Refund requests must be submitted within specific timeframes and meet certain conditions to qualify for processing. We've established these criteria to ensure fairness for all participants.

• Course withdrawal within 14 days of enrollment with less than 25% content accessed
• Technical issues preventing course access that cannot be resolved within 5 business days
• Significant changes to course curriculum or instructor that materially affect the program
• Medical circumstances preventing participation with appropriate documentation
• Program cancellation or postponement by Yoorilex beyond 30 days

Refund eligibility is evaluated based on individual circumstances and adherence to our enrollment terms. We consider factors such as course completion percentage, time elapsed since enrollment, and specific reasons for the refund request.

To request a refund, clients must follow our structured process to ensure proper documentation and timely processing of their request.

• Submit written refund request to contact@yoorilex.pro with enrollment details
• Include specific reason for refund request and supporting documentation
• Provide original payment information and preferred refund method
• Complete any required forms or additional information requests
• Allow 10-15 business days for initial review and response

Our customer service team reviews each request thoroughly and may contact you for additional information. We strive to make this process as straightforward as possible while ensuring all necessary details are properly documented.

We understand that timely processing of refund requests is important to our clients. Our team works efficiently to process approved refunds according to established timelines.

• Initial request acknowledgment within 2 business days
• Complete review and decision within 10-15 business days
• Credit card refunds processed within 5-7 business days of approval
• Bank transfer refunds completed within 7-10 business days
• International payments may require 10-14 business days for processing

These timelines represent our standard processing procedures. Some refunds may be processed more quickly, while complex cases requiring additional review may take slightly longer. We keep clients informed throughout the process.

Refunds are typically processed using the original payment method, though alternative arrangements may be made in certain circumstances.

• Credit card refunds appear as credits on the original card used
• Debit card refunds process similarly to credit card transactions
• Bank transfer payments refunded to the original account when possible
• Alternative payment methods evaluated on individual basis
• Processing fees may be deducted from refund amounts in some cases

We work with various financial institutions and payment processors, which means exact processing times can vary. Our finance team coordinates with these partners to ensure refunds are processed efficiently and securely.

We recognize that unusual situations may arise that require individual consideration beyond our standard refund criteria.

• Medical emergencies with proper documentation may qualify for full refunds
• Military deployment or relocation circumstances considered individually
• Technical platform issues affecting multiple users addressed systematically
• Instructor changes or course modifications evaluated for impact
• Family emergencies requiring documentation may qualify for consideration

These situations require additional documentation and may involve extended review periods. We approach each case with understanding while maintaining consistency in our decision-making process.

Certain aspects of our programs and services are not eligible for refunds due to their nature or immediate delivery upon enrollment.

• Downloadable materials and resources accessed after enrollment
• One-on-one consultation sessions that have been completed
• Certification processing fees and examination costs
• Third-party tool subscriptions activated on your behalf
• Completion certificates and credentials already issued

These items represent immediate value delivery or incurred costs that cannot be recovered. We clearly identify non-refundable components during the enrollment process to ensure transparency.