Privacy Policy
Effective Date: January 15, 2025
At Yoorilex, we believe transparency builds trust. This privacy policy explains how we collect, use, and protect your personal information when you visit our website or use our investment education services.
We're based in Canada and follow federal privacy laws, including the Personal Information Protection and Electronic Documents Act (PIPEDA). Your privacy matters to us, and we're committed to handling your information responsibly.
Information We Collect
When you interact with Yoorilex, we may collect different types of information depending on how you use our services. We only collect what's necessary to provide you with quality investment education and support.
Personal Information You Provide
This includes information you voluntarily share with us:
- Name and contact details (email, phone, address)
- Educational background and investment experience
- Course enrollment and progress information
- Payment and billing information
- Communication preferences
- Questions and feedback you send us
- Survey responses and testimonials
- Professional background details
Information Collected Automatically
Our website automatically collects certain technical information to improve your experience and ensure security:
- IP address and location data
- Browser type and device information
- Pages visited and time spent on our site
- Referring websites and search terms
- Login times and session data
How We Use Your Information
We use your personal information for specific purposes that relate to providing you with investment education services. Here's what we do with the information we collect:
Educational Services
- Deliver course content and track your progress
- Provide personalized learning recommendations
- Issue certificates and maintain educational records
- Send course updates and educational materials
Communication and Support
- Respond to your questions and provide customer support
- Send important updates about our services
- Share relevant educational content and market insights
- Process enrollment and payment transactions
Marketing Communications: We'll only send you promotional emails if you've opted in. You can unsubscribe anytime using the link in our emails or by contacting us directly.
Information Sharing and Disclosure
We don't sell your personal information to third parties. However, we may share your information in specific situations:
Service Providers
We work with trusted companies that help us deliver our services. These include:
- Payment processors for secure transaction handling
- Email service providers for course communications
- Learning management system providers
- Analytics services to improve our website
- Customer support tools
All service providers are required to protect your information and only use it for the services they provide to us.
Legal Requirements
We may disclose your information if required by law, court order, or to protect our rights and the safety of others. We'll notify you of such requests unless legally prohibited.
Business Transfers
If Yoorilex is involved in a merger, acquisition, or sale of assets, your information may be transferred. We'll provide notice before your information becomes subject to a different privacy policy.
Your Privacy Rights
Under Canadian privacy law, you have several rights regarding your personal information. Here's how you can exercise them:
Access Your Information
Request a copy of the personal information we have about you. We'll provide this within 30 days of your request.
Correct Your Information
Ask us to update or correct inaccurate personal information. You can also update many details in your account settings.
Delete Your Information
Request deletion of your personal information, subject to legal and business requirements.
Withdraw Consent
Withdraw your consent for specific uses of your information, such as marketing communications.
How to Exercise Your Rights: Contact our Privacy Officer at contact@yoorilex.pro or call +1 250 752 3161. We'll respond to your request within 30 days and may ask you to verify your identity for security purposes.
Data Security
We take data security seriously and use industry-standard measures to protect your personal information:
Technical Safeguards
- SSL encryption for all data transmission
- Secure servers with regular security updates
- Regular security audits and vulnerability assessments
- Multi-factor authentication for administrative access
- Secure backup systems and disaster recovery procedures
Administrative Safeguards
- Limited access to personal information on a need-to-know basis
- Regular privacy and security training for staff
- Written agreements with service providers requiring data protection
- Incident response procedures for potential data breaches
While we implement strong security measures, no system is completely secure. We encourage you to protect your account information and notify us immediately if you suspect unauthorized access.
Data Retention
We keep your personal information only as long as necessary for the purposes outlined in this policy or as required by law.
| Type of Information | Retention Period | Reason |
|---|---|---|
| Course enrollment and progress | 7 years after completion | Educational records and certification |
| Payment information | 7 years after transaction | Tax and financial reporting requirements |
| Marketing communications | Until you unsubscribe | Ongoing communication preferences |
| Website analytics data | 26 months | Website improvement and analysis |
| Customer support records | 3 years after last contact | Service improvement and follow-up |
When we no longer need your information, we securely delete or anonymize it according to our data destruction policies.
Cookies and Tracking
Our website uses cookies and similar technologies to enhance your browsing experience and analyze site usage.
Types of Cookies We Use
- Essential Cookies: Required for website functionality and security
- Analytics Cookies: Help us understand how visitors use our site
- Preference Cookies: Remember your settings and preferences
- Marketing Cookies: Used to show relevant content (only with your consent)
You can control cookies through your browser settings, but disabling certain cookies may affect website functionality. Our cookie banner allows you to manage your preferences for non-essential cookies.
International Data Transfers
Your information is primarily stored and processed in Canada. However, some of our service providers may store or process data in other countries, including the United States.
When we transfer your information outside Canada, we ensure appropriate safeguards are in place, such as:
- Standard contractual clauses with service providers
- Adequacy decisions recognizing comparable privacy protection
- Certification under recognized privacy frameworks
Children's Privacy
Our services are designed for adults and we don't knowingly collect personal information from children under 13. If you believe we've collected information from a child, please contact us immediately so we can delete it.
For teenagers aged 13-18, we recommend parental involvement in any educational decisions and encourage parents to discuss online privacy with their children.
Changes to This Policy
We may update this privacy policy periodically to reflect changes in our practices, technology, or legal requirements. When we make significant changes, we'll:
- Update the effective date at the top of this policy
- Send you an email notification if you have an account with us
- Post a notice on our website highlighting the changes
- For material changes, provide 30 days advance notice
We encourage you to review this policy periodically to stay informed about how we protect your privacy.
Privacy Questions and Concerns
If you have questions about this privacy policy or how we handle your information, we're here to help.
Privacy Officer: Valerian Koestner
Email: contact@yoorilex.pro
Phone: +1 250 752 3161
Mail: 702 Rue Principale, Petit Rocher, NB E8J 1V1, Canada
If you're not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.